Sign in
If you do not have an account, click Create AccountCreate Account
Shipping Policy
Delivery Information
Important information regarding shipping timeframes, fees, tracking, and delivery procedures for your order.
Section 01
Delivery Times
Estimated Timeframe
7–20
Business Days
Depends On
- Your location
- Local courier services
Please Note: Delivery times are estimates only and may vary due to customs clearance, weather conditions, or other factors beyond our control.
Section 02
Shipping Fees
Variable Pricing
Shipping fees vary depending on the destination and will be calculated and displayed at checkout prior to payment. You will see the exact shipping cost before completing your order.
Section 03
Duties & Taxes
Customs Duties
May apply depending on country
Import Taxes
Determined by local authorities
Customer Responsibility
Unless stated at checkout
Important: Customs duties, import taxes and other charges may apply depending on your country or region. The determination of these charges is at the discretion of the local authorities, and the responsibility for payment lies with the customer, unless otherwise stated at the point of checkout.
Section 04
Order Tracking
01
Order Shipped
Your order is dispatched from our facility
02
Confirmation Email
Shipping confirmation email sent to your address
03
Tracking Information
Tracking details included, if available from courier
04
Monitor Progress
Track your order's journey to your location
Section 05
Order Cancellations
Before Preparation
Cancellable
Contact us immediately
Being Prepared
Maybe
Contact us urgently
After Dispatch
Not Cancellable
Use Returns Policy
Once an order has been shipped, it cannot be cancelled and must be returned in accordance with our Returns Policy. To cancel an order, please contact us at your earliest convenience.
Section 06
Delivery Issues
Order Not Arrived
If your order has not arrived within the estimated delivery timeframe, please contact us promptly so we can assist you with tracking and resolution.
Marked as Delivered
If delivery is marked as complete but not received, you must notify us within 24 hours of delivery confirmation to investigate with the courier.
Critical Timeframe
24 Hours
To report non-receipt after delivery confirmation
Section 07
Contact Us
For questions concerning delivery or shipping:
Comment